Refund policy

Return, Replacement, Refund and Cancellation Policy

Last Updated: August 11, 2026

At Hookah N Flavour, we aim to provide our customers with quality products, accurate order fulfilment, secure packaging, and a satisfactory online shopping experience.

This Return, Replacement, Refund and Cancellation Policy explains when a product may be eligible for replacement, exchange, return, or refund when purchased through www.hookahnflavour.in.

Because products offered through our website may include products that are subject to specific handling, hygiene, safety, age, or regulatory requirements, we do not accept general or change-of-mind returns unless expressly stated otherwise or required by applicable law.

Customers are requested to carefully check product details, quantity, size, flavour, brand, and other product information before placing an order.

1. No General Return Policy

Hookah N Flavour does not accept general returns simply because a customer has changed their mind, selected the wrong product, ordered the wrong flavour, or no longer requires the product.

However, eligible customers may request a replacement or other appropriate resolution in cases such as:

  • Wrong product received

  • Damaged product received

  • Defective product received

  • Missing product or components

  • Incorrect quantity received

  • Product materially different from the product ordered

All claims are subject to verification and approval by Hookah N Flavour.

Where applicable law provides a customer with rights that cannot be excluded, those rights will continue to apply.

2. Eligible Return and Replacement Conditions

A product may qualify for a replacement or other appropriate resolution if:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product has a genuine manufacturing defect.

  • An item or component included in the order is missing.

  • The quantity delivered is incorrect.

  • The product received materially differs from the product ordered.

The final resolution will depend on the nature of the issue, product availability, evidence provided, and applicable law.

3. 48-Hour Return and Replacement Request

Customers must report eligible issues to Hookah N Flavour within 48 hours of delivery.

We strongly recommend contacting us immediately after receiving the parcel if you notice:

  • Damage

  • Missing products

  • Wrong products

  • Incorrect quantity

  • Defective items

  • Packaging problems

Claims submitted after 48 hours may not be accepted unless otherwise required by applicable law or approved by our customer-support team.

4. Return Requests by Email

For return, replacement, or product-damage claims, customers should contact us through our official email address:

hookahnflavour@gmail.com

The subject line should preferably mention:

Return/Replacement Request – [Order Number]

The email should include:

  • Customer name

  • Order number

  • Registered mobile number

  • Product name

  • Description of the issue

  • Date of delivery

  • Photographs of the product

  • Photographs of the packaging

  • Complete unpacking video

  • Any other information requested by our support team

Providing complete information helps us investigate and process the claim more efficiently.

5. Unpacking Video Requirement

For claims involving damaged, missing, defective, incorrect, or incomplete products, a proper unpacking video is required.

The unpacking video should:

  1. Begin before the package is opened.

  2. Clearly show the shipping label.

  3. Show the complete outer packaging.

  4. Show the sealed condition of the package.

  5. Record the entire opening process continuously.

  6. Show every product received.

  7. Clearly show any damage, missing item, or incorrect product.

  8. Continue until