Privacy policy

Privacy Policy

Last Updated: August 11, 2026

Welcome to Hookah N Flavour. This Privacy Policy explains how Hookah N Flavour ("Hookah N Flavour", "we", "us", or "our") collects, uses, processes, stores, protects, and shares personal information when you visit or use our website www.hookahnflavour.in, browse our products, create an account, place an order, contact us, or use any services provided through our website.

Our principal business address is:

Hookah N Flavour
Andheri Subway Bridge, Swami Vivekanand Rd, Fish Market Area, Andheri West, Mumbai, Maharashtra 400058
Phone: +91 9920801446
Email: hookahnflavour@gmail.com
Website: www.hookahnflavour.in

At Hookah N Flavour, we value the privacy and security of our customers. We aim to handle personal information responsibly and in accordance with applicable Indian laws and regulations.

This Privacy Policy forms part of the terms and conditions governing your use of www.hookahnflavour.in. By accessing our website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please do not use our website or provide personal information to us.

1. Information We Collect

When you visit or use the Hookah N Flavour website, we may collect information that you voluntarily provide to us and certain information that is automatically collected through your use of the website.

We collect information only where reasonably necessary for providing our products, processing orders, communicating with customers, improving our website, maintaining security, and complying with applicable legal requirements.

1.1 Personal Information Provided by You

Depending on how you use our website, we may collect:

Full name
Mobile number
Email address
Billing address
Shipping address
Delivery details
Order information
Product purchase history
Account information
Customer support communications
Reviews and ratings
Feedback
Information submitted through contact forms
Delivery instructions
Other information voluntarily provided by you

We request customers to provide accurate and up-to-date information so that orders and deliveries can be processed correctly.

1.2 Account Information

If our website provides account-registration functionality, information associated with your account may include:

Name
Email address
Mobile number
Login information
Saved addresses
Order history
Account preferences

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

1.3 Order and Purchase Information

When you place an order through www.hookahnflavour.in, we may collect information relating to the transaction, including:

Products ordered
Product quantity
Order value
Billing details
Delivery details
Order date and time
Payment status
Shipping status
Cancellation information
Refund information
Customer communications relating to the order

This information helps Hookah N Flavour process, fulfil, deliver, and support your order.

2. Payment Information

When you purchase products through our website, payment information may be processed by third-party payment service providers.

Depending on the payment method selected, the payment provider may process information such as:

Card information
UPI information
Banking information
Wallet information
Transaction identifiers
Payment confirmation details

Hookah N Flavour does not intend to store complete card numbers, CVV numbers, banking passwords, UPI PINs, or other highly sensitive payment credentials on its own servers.

Payment information may be processed directly by the relevant payment gateway or financial service provider according to its own privacy policy, security practices, and applicable requirements.

3. Age Verification and Product Eligibility

Certain products available through Hookah N Flavour may be subject to age restrictions or other legal requirements.

Where applicable, we may request information that is reasonably necessary to verify a customer's age or eligibility to purchase a particular product.

This information may include:

Date of birth
Age confirmation
Other legally permitted verification information

Where age or eligibility verification is required, Hookah N Flavour may refuse, cancel, or restrict an order if the required verification cannot be completed or if the transaction is otherwise prohibited by applicable law.

We do not knowingly encourage individuals who are legally prohibited from purchasing a particular product to place orders through our website.

4. Automatically Collected Information

When you browse www.hookahnflavour.in, certain information may be automatically collected by our website, hosting provider, analytics services, security systems, or similar technologies.

This information may include:

IP address
Browser type
Browser version
Device type
Operating system
Screen resolution
Pages visited
Products viewed
Website navigation information
Date and time of access
Referring website
Exit pages
General geographic information
Website performance information
Error information
Security and server logs

This information helps us understand how customers use our website and enables us to improve website functionality, performance, security, and user experience.

5. Cookies and Tracking Technologies

Hookah N Flavour may use cookies, pixels, web beacons, tags, local storage, and similar technologies on www.hookahnflavour.in.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

Website functionality
Shopping cart functionality
Login and session management
Remembering customer preferences
Improving website navigation
Understanding website traffic
Website analytics
Security and fraud prevention
Improving product recommendations
Measuring marketing performance
Personalizing website experiences where permitted

Types of Cookies

Essential Cookies

These cookies may be necessary for core website functions such as shopping carts, checkout, account sessions, and website security.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website, including which pages and products receive traffic.

Functional Cookies

Functional cookies may help remember user preferences and improve the browsing experience.

Marketing Cookies

Where applicable and permitted, marketing cookies may help us understand advertising performance and provide more relevant promotional content.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. How Hookah N Flavour Uses Your Information

We may use your personal information for legitimate business purposes and other purposes permitted by applicable law.

These purposes may include:

Order Processing

Processing online orders
Confirming orders
Processing payments
Preparing products for dispatch
Arranging delivery
Providing order updates
Managing cancellations
Processing refunds
Handling returns or replacements where applicable

Customer Service

We may use your information to:

Respond to enquiries
Answer product-related questions
Provide order assistance
Resolve complaints
Handle delivery issues
Respond to refund or cancellation requests
Communicate with customers regarding their transactions

Website Improvement

We may analyze information to:

Improve website design
Improve navigation
Improve product pages
Improve website speed
Identify technical problems
Improve customer experience
Develop new website features
Understand customer interests and usage patterns

Security and Fraud Prevention

Information may be used to:

Detect suspicious activity
Prevent fraudulent transactions
Protect customer accounts
Protect our website
Investigate unauthorized activity
Prevent misuse of our services
Enforce our website terms and policies

Legal and Regulatory Compliance

We may use or disclose information when reasonably necessary to comply with applicable:

Laws
Regulations
Government requirements
Court orders
Legal proceedings
Tax requirements
Consumer-protection requirements
Other lawful requests

7. Marketing and Promotional Communications

With appropriate consent or where otherwise permitted by applicable law, Hookah N Flavour may send promotional communications relating to:

New products
Product launches
Special offers
Discounts
Seasonal promotions
Website updates
Other marketing information

You may choose not to receive promotional communications from us.

If you receive promotional emails or other marketing communications, you may use the available unsubscribe option or contact us directly.

Even if you opt out of marketing communications, we may continue to send essential communications relating to your orders, transactions, account, security, or customer-service requests.

8. Sharing of Personal Information

Hookah N Flavour does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited personal information when reasonably necessary to provide our services or comply with applicable law.

Information may be shared with:

Payment Service Providers

Payment information may be shared with payment providers to process transactions.

Delivery and Courier Partners

We may provide necessary information such as:

Customer name
Phone number
Delivery address
Order details

to delivery or logistics partners so that your order can be delivered.

Technology and Hosting Providers

We may use third-party companies for:

Website hosting
Website infrastructure
Security
Technical support
Website maintenance
Data storage
Analytics

Analytics Providers

We may use analytics services to understand website traffic, visitor behaviour, product interest, and website performance.

Marketing Service Providers

Where applicable, limited information may be shared with service providers that help us manage marketing communications, advertising measurement, or promotional campaigns, subject to applicable requirements.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, including in response to:

Court orders
Government notices
Law-enforcement requests
Regulatory requirements
Legal proceedings
Fraud investigations

9. Data Security

Protecting customer information is important to Hookah N Flavour.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Fraudulent activity

Security measures may include secure website connections, access controls, restricted access to customer information, security monitoring, and secure payment processing through appropriate third-party providers.

However, no online system, website, network, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, Hookah N Flavour cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

Hookah N Flavour retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where retention is required or permitted under applicable law.

Information may be retained for purposes including:

Completing transactions
Maintaining order records
Customer support
Accounting and taxation
Fraud prevention
Resolving disputes
Legal compliance
Security
Business records

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Your Privacy Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include:

Access

You may request information about personal data held by us, subject to applicable requirements.

Correction

You may request correction of inaccurate or incomplete information.

Deletion

You may request deletion of personal information where legally permitted.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements and any consequences of such withdrawal.

Marketing Opt-Out

You may opt out of promotional communications.

Complaint

You may contact us if you have concerns regarding how your personal information is handled.

We may request reasonable information to verify your identity before processing a privacy request.

12. Data Protection and Applicable Indian Laws

Hookah N Flavour aims to handle personal information in accordance with applicable Indian data-protection, consumer-protection, e-commerce, information-technology, and other applicable laws and regulations.

The legal framework applicable to online businesses in India includes the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, among other laws and regulations. The Department of Consumer Affairs publishes the E-Commerce Rules and related materials on its official website.

India's data-protection framework also includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, subject to their applicable commencement and enforcement provisions.

Because applicable laws and their enforcement requirements may change, Hookah N Flavour may update this Privacy Policy when necessary.

13. Third-Party Websites and Services

Our website may contain links or integrations involving third-party websites, payment providers, social-media platforms, courier services, analytics providers, or other external services.

When you visit a third-party website or use a third-party service, that third party may collect and process information according to its own privacy policy.

Hookah N Flavour is not responsible for the privacy practices, security practices, content, or policies of third-party websites that are outside our control.

We recommend reviewing the privacy policy of third-party services before providing personal information.

14. International Data Processing

Some technology, hosting, analytics, payment, communication, or other service providers used by Hookah N Flavour may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

15. Children's Privacy

Our website is not intended for individuals who are not legally eligible to purchase products offered through our website.

We do not knowingly seek or encourage personal information from individuals who are legally prohibited from purchasing the relevant products.

If we become aware that an ineligible individual has provided personal information or attempted to place an order, we may take appropriate steps, including cancelling the order and deleting information where legally permitted.

Parents or legal guardians who believe that an individual has provided personal information to us inappropriately may contact us using the details provided below.

16. Customer Reviews, Feedback and User-Generated Content

If you submit a review, rating, comment, testimonial, photograph, or other content to Hookah N Flavour, the information may be displayed or used on our website or marketing channels where permitted.

You should avoid including sensitive personal information, payment information, passwords, identification numbers, or other private information in publicly submitted reviews or comments.

We may remove content that violates our policies, applicable law, or the rights of others.

17. Communication and Customer Support

When you contact Hookah N Flavour by phone, email, website form, messaging service, or another available communication channel, we may retain information from the communication to:

Respond to your enquiry
Provide customer support
Resolve your complaint
Track your request
Improve customer service
Maintain appropriate business records

Customer communications may be retained for a reasonable period consistent with business and legal requirements.

18. Data Breach and Security Incidents

If Hookah N Flavour becomes aware of a security incident involving personal information, we will take reasonable steps to investigate and address the incident.

Depending on the nature and severity of the incident and the requirements of applicable law, we may take steps including:

Containing the incident
Investigating the cause
Securing affected systems
Taking corrective measures
Assessing potential impact
Providing required notifications to relevant parties or authorities

19. Changes to This Privacy Policy

Hookah N Flavour may update this Privacy Policy from time to time.

Changes may be made because of:

Changes in applicable law
Changes in our business
New website features
Changes in technology
Changes in payment or delivery services
Changes in data-processing practices
Changes in customer-service procedures

When we update this Privacy Policy, we will change the Last Updated date displayed at the top of this page.

We recommend reviewing this page periodically.

Your continued use of www.hookahnflavour.in after an updated Privacy Policy is published will be subject to the updated Policy to the extent permitted by applicable law.

20. Grievance Redressal and Privacy Complaints

If you have a question, complaint, concern, or request regarding privacy, personal information, an order, or our website services, you can contact Hookah N Flavour directly.

The Consumer Protection (E-Commerce) Rules, 2020 include provisions relating to consumer grievance redressal, and government guidance indicates that e-commerce entities should provide accessible grievance mechanisms and contact information.

Contact Details

Brand Name: Hookah N Flavour

Website: www.hookahnflavour.in

Email: hookahnflavour@gmail.com

Phone: +91 9920801446

Business Address:
Andheri Subway Bridge, Swami Vivekanand Rd, Fish Market Area, Andheri West, Mumbai, Maharashtra 400058

Customers may contact us using the above details for privacy-related questions, complaints, or requests.

We will make reasonable efforts to acknowledge and address complaints within the period required under applicable law.

21. How to Contact Hookah N Flavour About Your Personal Information

For privacy-related requests, please provide sufficient information to help us identify your request and, where necessary, verify your identity.

You can contact us regarding:

Personal information access
Correction of information
Deletion requests
Consent withdrawal
Marketing opt-out
Privacy complaints
Data-security concerns
Questions regarding this Privacy Policy

Privacy Contact

Hookah N Flavour
Andheri Subway Bridge, Swami Vivekanand Rd, Fish Market Area, Andheri West, Mumbai, Maharashtra 400058

Email: hookahnflavour@gmail.com
Phone: +91 9920801446
Website: www.hookahnflavour.in

22. Consent and Acceptance

By using www.hookahnflavour.in, you acknowledge that you have read and understood this Privacy Policy.

By submitting personal information, creating an account, placing an order, contacting us, or otherwise using our website, you acknowledge the practices described in this Policy, subject to any consent requirements applicable under law.

Where applicable law requires specific consent, Hookah N Flavour will seek consent through an appropriate mechanism.

You may withdraw consent where legally permitted. However, withdrawing consent may affect our ability to provide certain services, process particular transactions, or fulfil certain requests.

23. Important Privacy Notice

Customers should not submit unnecessary sensitive information through website forms, reviews, emails, chats, or other communication channels.

In particular, please do not voluntarily submit:

Passwords
UPI PINs
ATM PINs
Complete card details
Banking passwords
OTPs
Unnecessary government identification information

Hookah N Flavour will not ask customers to disclose payment passwords, UPI PINs, or OTPs for ordinary customer-service purposes.

If you receive a suspicious message claiming to be from Hookah N Flavour requesting sensitive payment credentials, please contact us through our official contact details.

24. Privacy Policy Summary

For convenience, the main points of this Privacy Policy are summarized below:

What information do we collect?
We may collect name, phone number, email address, billing and delivery information, order information, account information, communications, and technical website information.

Why do we collect information?
Primarily to process orders, provide delivery and customer support, improve our website, maintain security, communicate with customers, and comply with applicable law.

Do we sell customer information?
No. Hookah N Flavour does not sell or rent personal information to third parties for their independent marketing purposes.

Who may receive information?
Payment providers, delivery partners, technology providers, analytics providers, service providers, and authorities where required or permitted by law.

Can customers request changes or deletion?
Depending on applicable law, customers may have rights relating to access, correction, deletion, withdrawal of consent, marketing preferences, and complaints.

How can customers contact us?
Email: hookahnflavour@gmail.com
Phone: +91 9920801446

25. Final Contact Information

Hookah N Flavour

Online Store: www.hookahnflavour.in